In cooperation with the United States Consumer Product Safety Commission and Health Canada, Lectric eBikes, LLC. is voluntarily recalling the mechanical brakes on the Lectric XP 3.0 electric bike model. Due to a defect in a subset of XP 3.0 eBikes, when the brakes are improperly adjusted, the brake cable actuator arm can over-rotate, dislocating parts and causing the brake calipers to fail, posing a safety hazard.
Out of an abundance of caution, the affected XP 3.0 units sold between November 1, 2022 and May 6, 2023 are being voluntarily recalled. If you purchased an XP 3.0 Lectric eBike during this time, stop using the product immediately.
You must have your affected eBike’s brakes replaced before you can continue riding. Lectric eBikes will provide a free set of replacement mechanical brakes upon registration below.
The following models purchased between November 1, 2022 and May 6, 2023 may be affected:
- XP 3.0
- XP 3.0 Long-Range
- XP Step-Thru 3.0
- XP Step-Thru 3.0 Long-Range
If you own one of the models listed above, here’s what you need to do:
- Stop using the product immediately.
- Begin registration for a brake kit by completing the form below the product photos.
- After registration,
a. You will receive a confirmation email which includes instructions to submit a receipt for reimbursement of the brake replacement service.
b. Within 2-6 weeks, a brake kit will be shipped to you, free of charge.
We know you are eager to get back to riding your Lectric eBike, and deeply regret any inconvenience this may cause you. We believe this voluntary recall is the right thing to do, and we hope you understand.
Radius will complete this recall service, which is pre-authorized for reimbursement by Lectric. Once the recall replacement components are received from Lectric, please book the 1-hour A La Carte service at your convenience.